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Support

Tickets are answered by the engineers who run the collectors. High severity within one hour, medium within four, everything else within one business day.

Open a ticket

Technical problems, data questions, account changes. You get a reference number straight away.

Read the API docs

Authentication, cursors, formats, rate limits and every error code with a fix.

Check service status

Live state of the API, streaming endpoints and the collector network.
Knowledge base

Frequently asked questions

Most answers are here. Search before you open a ticket — it is usually faster.

Service status

What is running right now

Planned maintenance is announced at least 72 hours ahead by email and on this page. Incidents get a written post-mortem within five working days.

Status shown here is illustrative in this build — wire the status array in data/site-data.js to your monitoring when it is ready.

Report a problem Error reference

System status

All key systems up
    Open a ticket

    Tell us what is happening

    The more specific you are, the faster we close it.

    • Response targets
      High 1 hour · Medium 4 hours Questions and low severity: one business day
    • Prefer email?
      support@sniche.com Goes to the same queue as this form
    • Security issue
      security@sniche.com Coordinated disclosure, acknowledged in one business day
    Speeds things up: include the request_id from the API response, the feed slug, and the UTC time of a failing call.
    Optional — find it in your dashboard.
    At least 20 characters.

    You will get a reference number by email straight away. We never ask for your API key — support can look up everything they need from the account ID.